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Click on a feature for more information.
All accounts include fully functional Caller ID with both name and number.
While on the line, you'll receive a subtly noticeable pulse as another party dials in. Simply hit flash on your device to switch back and forth between callers.
View the full Caller ID (name and number) of any incoming calls,
even when you are already on the line.
While connected with another party,
simply flash over on your phone device and dial out.
Flash back, and all three parties will be joined on one line.
Don't wish to disclose your information on a particular call? Not a problem.
Simply dialing *67 before calling automatically blocks your outgoing Caller ID.
Swiftly call back the last person who called your City Wide phone number by dialing *69.
All dialing methods are handled and fully functional,
with each and every account.
Not in the mood for conversation?
Turn 'Do Not Disturb' on, and all calls will be forwarded to voicemail or a busy tone.
We've made the number transfer (porting) process as easy as possible.
Simply fax or email in a one page authorization form, and we'll take care of the rest! Check the status of your transfer online, or call in and speak directly with a friendly City Wide Phone porting specialist.
With Voice-Over-IP technology,
no longer is your number bound to a geographical location.
Choose a number from over 7,000 locations and areas across the country!
Moving soon? With City Wide Phone, you can keep your number regardless of location.
Based in New York State, our professional Sales and Support Specialists are ready and waiting to assist you. Contact a live American Representative toll free at 888-902-6799, or via email at customerservice@citywidephone.com .
City Wide Phone allows all users the option of utilizing software based phones.
All accounts come with 911 service enabled. Quickly update the address a 911 operator would receive within the simplicity of your vPanel account.
711 Telecommunications Relay Service (deaf and blind relay).
411 "Information" (Directory Assistance) available to all users.
Your dynamic list of vPanel contacts can override the default network Caller ID with the description of your choosing!
This is particularly useful for receiving calls from a cell phone or other source that does not send a traditional Caller ID details.
Add and manage an unlimited amount of contact names from within vPanel. Additionally, you can create customized contact groups like family, work, and friend (or enemies!). Our Contacts System is fully integrated with other vPanel features including 'Customer Caller ID,' and 'Call Routing'.
Each and every call made from your account on the City Wide Phone network is logged and displayed in your vpanel for your convenience and security.
Create as many speed dial codes as you can remember!
With a few clicks, you can seamlessly and easily add/modify speed dial functionality for specific numbers and contacts.
Voicemail for the modern, technological world. With City Wide Phone's Advanced Voicemail, in addition to the ability to check your messages over the phone -- notifications can be delivered directly to your email (message included).
Need more accessibility? We thought so too, and incorporated short and sweet US SMS (text) based notifications as well.
Jump on the web and listen to your new and saved voicemail messages,
all from the simplicity of your vPanel account.
Simply specify an email address, and we'll automatically send a notification when someone has left a voicemail. In addition, choose to attach the actual voicemail (.wav file) to the email itself!
We have introduced SMS (text) notifications as an additional method for voicemail alerts. Receive a short, concise 'text' with just the essentials: Caller ID, Number, Date/Time, and message length. The textual notification is short enough to fit into a single 'text with all major US carriers.
Added through your vPanel account, Virtual Numbers are unique,
different phone numbers that ring through to the same line as your primary
City Wide phone number (incoming only).
Enable unique voicemail mailboxes at your disposal for each individual
Virtual Number assigned to the account.
Power or ISP outage? With Failover Forwarding, simply specify an alternate contact number and our system will automatically forward calls there when you're not connected to our network.
Route incoming calls with your own custom rule sets and predefined criteria.
Route outgoing calls with your own custom rule sets and predefined criteria.
Need an inbound SIP address? All accounts have one by default.
Route outgoing calls via SIP address with ease!
Add an additional phone number (cell, work, etc), and have it ring simultaneously with your City Wide Phone line!
You asked, and we delivered. Send simple, secure 'texts' to us via cell phone and automatically configure your City Wide Phone account on the fly!
We ship you a phone adapter device, free of charge.
Plug it in at home, or take it with your on the road. The choice is yours!
Block calls based upon your own unique criteria, all from the comfort of your web based vPanel account. Add specific numbers to block, or create your own custom rules (such as blocking entire area codes, or allowing only a 'whitelist' of contacts to be able to reach you).
At the click of a button, instantly forward all calls to an alternate phone number of your choosing. Additionally, you may forward calls based on a custom pre-defined criteria (Custom Inbound Call Routing).
Know who is calling you before you ever check the phone!
Assign different ringtones to incoming users, for immediate identification.
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Where The Talk Is Cheap
